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Looking for tech support? Here's everything you need to know about IT outsourcing


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Looking for tech support? Here's everything you need to know about IT outsourcing


20 Apr 2023


Marta Zwierz

Marta Zwierz

If you're a business owner or manager, you probably know that technology is vital to your company's success. But you may not know everything there is to know about IT outsourcing - a service that can help your business succeed by providing a wide range of IT solutions.

In this article, we'll cover the basics of IT outsourcing, from what it is and why you should consider it, to the benefits and risks, outsourcing models, and the latest IT outsourcing trends.

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What is IT outsourcing?

Outsourcing refers to the practice of hiring a third-party company or individual to perform certain tasks or provide specific services that would typically be handled by an internal team or department. In the context of IT, outsourcing is commonly known as IT outsourcing or IT offshore outsourcing, and it involves contracting with a vendor or service provider to handle software development, maintenance, support, and other technology-related services.

IT outsourcing can be done onshore, nearshore, or offshore, depending on the location of the service provider. Onshore outsourcing involves contracting with a service provider in the same country as the hiring company, while nearshore outsourcing involves contracting with a service provider in a nearby country or region. Offshore outsourcing involves contracting with a service provider in a distant country or region, often in a different time zone.

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When to outsource IT?

Companies typically outsource IT services for a variety of reasons, such as to reduce costs, improve efficiency, access specialized expertise, and free up internal resources to focus on core business activities. Here are several factors to consider before a company may choose to outsource IT:

Firstly, businesses should evaluate their goals and objectives. If their IT needs are significant and complex, outsourcing may be a suitable option. 

Secondly, businesses should assess their available resources. If they lack the necessary resources, such as skilled IT personnel or adequate technology infrastructure, outsourcing may be a viable option.

Thirdly, businesses should consider their project requirements. If they have a short-term IT project that requires specialized skills, outsourcing may be the best option.

Examples of situations where outsourcing IT may be appropriate include:

Lack of expertise

If a company lacks the in-house expertise to handle a particular IT task, outsourcing can be a viable option. For example, if a company wants to implement a new technology solution but lacks the expertise to do so, outsourcing to a provider with the necessary skills and experience can ensure a successful implementation.

Cost savings

Outsourcing IT can be a cost-effective alternative to hiring full-time employees or investing in expensive IT infrastructure. For example, outsourcing help desk support or network monitoring can save a company money on staffing costs, while outsourcing cloud solutions can help avoid the capital expenses of building and maintaining a data center.

Need for scalability

Companies that experience seasonal or fluctuating demand for IT services may benefit from outsourcing to a provider that can offer scalable solutions. For example, an e-commerce company that experiences a surge in online sales during the holiday season may outsource additional IT support to handle the increased traffic.

Focus on core business

Outsourcing IT allows a company to focus on its core business activities without being distracted by IT-related tasks. For example, a law firm may choose to outsource IT services so that its lawyers can focus on legal work rather than troubleshooting technical issues.


Companies that operate globally may need to outsource IT services to ensure round-the-clock support and to comply with local regulations. For example, a multinational enterprise may outsource its IT support to a provider that has a presence in all the countries where the company operates.

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What are the benefits of IT outsourcing?

Outsourcing IT services can offer a variety of benefits to companies, including:

Cost savings

Outsourcing IT services can be more cost-effective than hiring and training in-house staff, especially for tasks that are not a core competency of the company or require specialized skills. This can include lower labor costs, reduced overhead expenses, and access to economies of scale.

Access to specialized expertise

Outsourcing allows companies to tap into the specialized skills and knowledge of experienced IT professionals who may not be available internally. This can help companies stay up-to-date with the latest technologies and industry best practices.

Improved efficiency

Outsourcing can help companies streamline their IT operations, leading to improved efficiency and productivity. This can include faster response times, reduced downtime, and improved system performance.


Outsourcing IT services allows companies to quickly scale up or down their IT operations to meet changing business needs, without the expense of hiring and training new employees.

Focus on core business activities

Outsourcing non-core IT tasks allows companies to focus on their core business activities and strategic objectives, without getting bogged down by technical details.

Risk reduction

Outsourcing can help companies reduce the risks associated with IT operations, such as security breaches, data loss, and system failures, by leveraging the expertise of specialized service providers.


What are typical IT outsourcing models?

There are several IT outsourcing models that companies can choose from, depending on their specific needs and preferences. Some of the most common IT outsourcing models are:

Offshore outsourcing

In this model, a company contracts with a service provider located in a different country or region, often in a different time zone, to handle IT services. This model is often used for cost savings and access to a wider pool of talent.

Nearshore outsourcing

This model is similar to offshore outsourcing, but the service provider is located in a nearby country or region, usually in the same time zone or a similar one. This model is often used when companies need access to specialized expertise that is not available locally.

Onshore outsourcing

In this model, a company contracts with a service provider located in the same country as the company. This model is often used for proximity, easier communication, and cultural alignment.

Managed services

In this model, a service provider takes on the responsibility of managing a company's IT infrastructure and services, including monitoring, maintenance, and support. This model is often used to free up internal resources and improve efficiency.

Staff augmentation

In this model, a company hires individual IT professionals or teams from a service provider to work on specific projects or tasks. This model is often used to access specialized expertise and to fill skill gaps in the internal team.

Each outsourcing model has its own benefits and challenges, and companies should carefully evaluate their options before choosing the model that best fits their needs.

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What are today’s IT outsourcing trends?

The IT outsourcing landscape is constantly evolving, driven by changes in technology, business needs, and global markets. Here are some of the current IT outsourcing trends that are shaping the industry:

Cloud-based services

More companies are adopting cloud-based IT services, such as Software-as-a-Service (SaaS), Platform-as-a-Service (PaaS), and Infrastructure-as-a-Service (IaaS). This trend is driving demand for cloud-focused outsourcing services, such as cloud migration, integration, and management.


With the rise of artificial intelligence, machine learning, and robotic process automation (RPA), many routine IT tasks are being automated. This trend is driving demand for outsourcing services that specialize in automation and digital transformation.


With the increasing threat of cyber-attacks and data breaches, cybersecurity has become a top priority for many companies. This trend is driving demand for outsourcing services that specialize in cybersecurity, including threat detection and response, incident management, and compliance.

Agile & DevOps

Agile and DevOps methodologies are becoming increasingly popular for software development and IT operations. This trend is driving demand for outsourcing services that specialize in agile and DevOps, including continuous integration and delivery, testing, and deployment.


Many companies are adopting a multi-sourcing approach to IT outsourcing, which involves contracting with multiple service providers for different IT services or tasks. This trend is driving demand for outsourcing services that can integrate and manage multiple vendors and services.


With the increasing cost and complexity of offshore outsourcing, many companies are turning to nearshore outsourcing as a more cost-effective and convenient alternative. This trend is driving demand for outsourcing services in nearby regions, such as Latin America and Eastern Europe.


As companies become more environmentally and socially conscious, sustainability is becoming a key factor in IT outsourcing decisions. This trend is driving demand for outsourcing services that prioritize sustainability, such as renewable energy, ethical sourcing, and social responsibility.

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IT outsourcing is a business practice that involves hiring external service providers to handle an organization's IT operations, tasks, and projects. Companies outsource IT for various reasons, such as cost savings, access to specialized skills, and improved efficiency.

Determining when to outsource IT can depend on factors like business goals, project requirements, and available resources. Outsourcing IT can benefit companies in many ways, including cost savings, increased flexibility, reduced risk, and improved focus on core business activities.

IT outsourcing offers various models, such as staff augmentation, managed services, and project-based outsourcing. Today's IT outsourcing trends focus on digital transformation, cloud computing, automation, and cybersecurity.

To succeed in outsourcing IT, companies need to develop clear outsourcing strategies, communicate effectively with service providers, and establish performance metrics to track success. Ultimately, IT outsourcing can help organizations leverage the latest technologies, gain a competitive edge, and achieve their business goals.


20 Apr 2023


Marta Zwierz

Marta Zwierz

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