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Managed IT services: What they are and why you need them


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Managed IT services: What they are and why you need them


20 Apr 2023


Marta Zwierz

Marta Zwierz

With technology being a key driver of growth, businesses are continually searching for innovative IT solutions. Yet, managing IT infrastructure in-house can be challenging, especially as companies expand their operations. To help address these challenges, managed IT services have emerged as a game-changer for businesses seeking a competitive edge in the digital age.


managed services


What are managed IT services?

Managed IT services refer to a range of IT solutions that are provided by a service partner or a managed services provider (MSP) to help companies manage their IT infrastructure more effectively. These services can include everything from cloud and DevOps to cybersecurity, custom software development, testing and quality assurance, and UX/UI design.

With managed IT services, companies can outsource their IT support to a third-party provider, who assumes responsibility for the entire IT infrastructure and provides ongoing support and management. This allows the company to focus on its core business objectives while leaving the technical details to the experts.


How do managed services work?

The MSP assumes responsibility for the entire IT infrastructure and provides ongoing support and management. This includes tasks such as monitoring the network, servers, and applications, performing regular maintenance and updates, troubleshooting issues as they arise, and providing technical support to end users.


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How managed services can benefit businesses

Businesses can benefit from a range of managed services, such as cloud solutions, security, and custom software development. Here are some practical examples of how managed services can help companies.


Cloud solutions

For example, a managed services provider may offer cloud solutions such as Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS), or Software-as-a-Service (SaaS) to help businesses move their IT infrastructure to the cloud. This can include the deployment, management, and maintenance of virtual servers, storage, networking resources, and ongoing support and monitoring.



Similarly, managed security services can include everything from firewalls and intrusion detection systems to antivirus software and security patches. The MSP will typically install and configure the necessary security tools and software, and then monitor them around the clock for any potential threats or vulnerabilities. If a security incident is detected, the MSP will take immediate action to remediate the issue.


Software development

Custom software development is another area where managed services can be useful. The MSP can work with a company to develop custom software solutions tailored to their specific needs, including web and mobile applications, database solutions, and more. The MSP can provide ongoing maintenance and support for the software, ensuring its smooth functioning and keeping it up-to-date with the latest industry standards and technologies.


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Why choose managed IT services?


There are many benefits to outsourcing your IT support. For starters, it allows your company to focus on its core business objectives while leaving the technical details to the experts. Managed services also provide predictable costs, as you only pay for the services you need, when you need them. Additionally, MSPs can provide a level of expertise and support that may not be available in-house.


Expertise and experience

Managed IT services are provided by experienced professionals who have the necessary knowledge and skills to manage complex IT environments. This allows companies to benefit from the expertise of the MSP, without having to hire additional staff or invest in expensive infrastructure.



Managed IT services are designed to be flexible and scalable, allowing companies to add or remove services as their needs change. This makes it easy for companies to adapt to changing market conditions and business requirements.


Predictable costs

Managed IT services typically involve a predictable, recurring monthly fee, which makes it easy for companies to budget for their IT expenses. This can be especially beneficial for small and medium-sized businesses, which may not have the resources to invest in expensive IT infrastructure.


Improved security

Managed IT services can provide improved security for a company's IT infrastructure, as MSPs typically have access to the latest security tools and technologies. This can help to prevent data breaches and other security incidents, which can be costly and damaging to a company's reputation.


Focus on core business objectives

By outsourcing their IT support to a managed services provider, companies can free up their resources and focus on their core business objectives. This can lead to increased productivity and profitability, as the company can devote more time and energy to its core competencies.


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How to choose a managed service provider?


Choosing a managed services provider (MSP) can be a critical decision for your organization. Here are some factors you should consider before selecting an MSP.


Assess your needs

First, you need to assess your organization's requirements and what services you need from an MSP. Are you looking for a comprehensive solution, or do you need specific services such as cloud management, cybersecurity, or network management?


Check experience

It's important to select an MSP that has experience working with companies similar to yours in size, industry, and technology requirements. Ask for references and case studies to evaluate their capabilities.


Evaluate the MSP's Service Level Agreements (SLAs)

An SLA is a contract between the MSP and the customer that defines the services offered, response times, and quality standards. Ensure that the MSP's SLAs match your business requirements.


Look for proactive monitoring

A good MSP should have a proactive approach to monitoring and managing your IT infrastructure. They should be able to detect and resolve issues before they become significant problems.


Consider scalability

Your organization's technology needs may change over time. Therefore, it's essential to choose an MSP that can scale its services up or down as required.


Check for certifications

Ensure that the MSP has certifications and qualifications in the areas where you need their services. For example, if you need cloud management, look for MSPs with expertise in AWS, Azure, or Google Cloud.


Review security

Ensure that the MSP has robust security measures in place to protect your data and infrastructure from cyber threats. Ask about their security protocols, compliance, and certifications.


Understand pricing models

Different MSPs have different pricing models. Some charge a flat fee per user, while others charge for specific services. Ensure that you understand the pricing model and what services are included.


Check for communication and responsiveness

Choose an MSP that has excellent communication skills and responds quickly to your queries or concerns. They should have a dedicated account manager to handle your account.




What is the difference between managed services and outsourcing?


Managed services and outsourcing are two distinct approaches to IT management. While they share some similarities, there are significant differences between the two.


Scope of services

Managed services cover a broader range of IT functions, including day-to-day management, monitoring, and maintenance. Outsourcing, on the other hand, is typically project-based and focuses on specific IT functions.


In managed services, the MSP assumes responsibility for the IT infrastructure and assumes the risk. In outsourcing, the client retains control over the overall IT strategy.


Managed services are typically priced on a subscription basis, while outsourcing is typically priced on a project basis.

Level of involvement

Managed services providers work closely with their clients to provide ongoing support, monitoring, and management of specific functions. Outsourcing involves a more hands-off approach, where the client only interacts with the third-party provider at specific intervals or as needed.


Managed services providers offer ongoing support and management of specific functions, while outsourcing involves delegating complete control of a business function to a third-party provider. Managed services providers offer more flexibility and are generally more cost-effective than outsourcing providers.

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What is the difference between managed services and staff augmentation?

Managed services and staff augmentation are two different approaches to staffing a business. Here are the main differences between the two:


Managed services providers are focused on providing specific services, such as IT infrastructure management, security, or cloud management. Staff augmentation involves hiring additional staff to work on specific projects or tasks.

Level of control

Managed services providers work closely with their clients to provide the required services, but the client retains control over the overall strategy and direction of the function. In contrast, staff augmentation involves delegating control over specific tasks or projects to the additional staff hired.

Type of support

Managed services providers provide ongoing support, monitoring, and management of specific functions. In contrast, staff augmentation involves bringing in additional staff for a specific period of time or project.


Managed services providers generally charge a recurring fee for their services, while staff augmentation involves paying additional staff for their time on a project or task. Managed services providers can also offer more predictable costs, as the fees are set in advance, while the cost of staff augmentation can vary based on the length of the project or the rates of the additional staff hired.


Managed services providers can be more flexible than staff augmentation in terms of the scope of services offered, contract terms, and the ability to scale services up or down as needed. Staff augmentation is generally more focused on providing additional staff for specific tasks or projects.


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Managed IT services provide a range of benefits to businesses of all sizes and industries. By outsourcing IT management to a third-party provider, companies can reduce costs, improve efficiency, and gain access to specialized skills and expertise.

To choose the right managed service provider, companies need to consider factors like service quality, experience, pricing, and support. It's also essential to understand the differences between managed services and outsourcing or staff augmentation to make an informed decision.

Ultimately, managed IT services can help businesses stay competitive, agile, and responsive in today's rapidly evolving technological landscape.


20 Apr 2023


Marta Zwierz

Marta Zwierz

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